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The Mystik Merchant Guarantee

Mystik Merchant strives to make the best robes and cloaks on the 'Net
so you won't ever have to use this option!

Our painless, no questions, all-your-money-back guarantee is your safety net.  

You're getting quality goods because we stand behind them 100%!

We will never leave you swinging in the wind
with any "all sales final" schtick.

Some costumers may guarantee "workmanship" but won't do a refund,
or at most only an exchange.  

We're different. We keep it simple and we're polite!


10- DAY limit on refunds from the time you take delivery.

Guarantee does not cover an overly long hem, though we'll work with you to solve that problem
-- see "Troubleshooting" below.

ROBE MUST BE UNWORN.

WE WILL DEDUCT A "RENTAL FEE" FROM YOUR REFUND IF ITEM HAS BEEN USED.

FEE AMOUNT DEPENDS ON THE MOOD OF OUR MAD SEAMSTRESS WHEN SHE INSPECTS THE GOODS!
 

If the purchase doesn't work for you...

Contact us IMMEDIATELY!

mystikmerchant@sbcglobal.net 

If we can't fix things, then:

Send the UNWORN item back in the same box & wrappings immediately.
You can try it on, but no wearing to a party, then changing your mind. 
Refunds are made via safe secure Paypal.
It takes a few days for them to process, but you get your money back.
Guarantee does not cover items that are too long, please "Troubleshooting" below.
 

 

Don't run down to the post office--print and buy shipping at home!

Use USPS Click N Ship postage online for less:  www.usps.com

 

Troubleshooting:

We sent the wrong color:

We'll replace the robe with one of the correct color.

 

The item is too long:

We will not shorten a too-long hem. This is an easy fix you can do locally.

You can hem it yourself, ask a sewing friend to help. 

Or take it to a dry cleaners that does alterations.  

It will COST LESS AND BE FASTER to take it in locally than to repack, buy postage, and return to us. That can take a week or longer!  

Avoid this problem by being VERY CAREFUL when taking MEASUREMENTS.

DOUBLE CHECK YOUR NUMBERS for typos.

DO NOT ADD OR SUBTRACT FROM YOUR MEASUREMENT NUMBERS!

Seriously, we do that here in the studio and the robes and cloaks come out perfect. If someone says "Hey, you've got to add some or it will be too long" IGNORE them! We've got it covered. Really!

Double check measurements on Pre-made items.

 

Item is too short (or too small):

We'll replace or refund it.

Avoid this problem by being VERY CAREFUL when taking MEASUREMENTS.

DOUBLE CHECK YOUR NUMBERS for typos.

Double check measurements on Pre-made items.

 

You wore it to the big party and now want the money back.

Uh--no.  You wanna try that scam, then rent a robe locally. Don't buy from us. Cheaters go on our "never again" list.

We might do a refund, but will deduct a "rental fee" based on the condition of the returned robe. 

Amount of fee depends on what mood our mad Seamstress is in when she inspects the goods.

Expect her to be in a very foul mood. She usually is anyway.

 

Copyright 2008 Mystik Merchant mystikmerchant@sbcglobal.net Jedi, Sith, robe, cloak, kimono, Obi, Wan, Anakin, Mace, Windu, Emperor, Darth, Maul, Sideous, meditation, robes, cape