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The Mystik Merchant Guarantee
Mystik Merchant
strives to make the best robes and cloaks on the 'NetOur painless, no questions, all-your-money-back guarantee is your safety net.
You're getting quality goods because we stand behind them 100%!
We will
never leave you swinging in the wind
with any "all sales final"
schtick.
Some costumers may guarantee
"workmanship" but won't do a refund,
or at most only an exchange.
We're different. We keep it simple and we're polite!
10- DAY limit on refunds from the
time you take delivery.
Guarantee does not cover an overly long hem, though we'll work with you to solve
that problem
If the purchase doesn't work for you...
Contact us IMMEDIATELY!
If we can't fix things, then:
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Send the UNWORN item back in the same box & wrappings immediately. |
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You can try it on, but no wearing to a party, then changing your mind. |
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Refunds are made via safe secure Paypal.™ |
|
It takes a few days for them to process, but you get your money back. |
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Guarantee does not cover items that are too long, please "Troubleshooting" below. |
Don't run down to the post office--print and buy shipping at home!
Use USPS Click N Ship postage online for less: www.usps.com
Troubleshooting:
We sent the wrong color:
We'll replace the robe with one of the correct color.
The item is too long:
We will not shorten a too-long hem. This is an easy fix you can do locally.
You can hem it yourself, ask a sewing friend to help.
Or take it to a dry cleaners that does alterations.
It will COST LESS
AND BE FASTER to take it in locally than to repack, buy postage,
and
return to us. That can take a week or longer!
Avoid this problem by being
VERY CAREFUL when taking MEASUREMENTS. DOUBLE CHECK YOUR NUMBERS for
typos.
DO NOT ADD OR SUBTRACT FROM YOUR MEASUREMENT NUMBERS!
Seriously, we do that here in the studio and the robes and
cloaks come out perfect. If someone says "Hey, you've got to add some or
it will be too long" IGNORE them! We've got it covered. Really! Double
check measurements on Pre-made items.
Item is too short
(or too small): We'll replace
or refund
it.
Avoid this problem by being VERY CAREFUL when taking MEASUREMENTS.
DOUBLE CHECK YOUR NUMBERS for typos.
Double check measurements on Pre-made items.
You wore it to the big party and now want the money back. Uh--no. You wanna try that scam, then rent a robe
locally. Don't buy from us. Cheaters go on our "never again" list.
We might do a refund, but will deduct a "rental fee" based on the condition of
the returned robe.
Amount of fee depends on what mood our mad Seamstress is
in when she inspects the goods.
Expect her to be in a very foul mood. She usually is
anyway.